Refund Policy

Project Brain — Last updated: May 21, 2026

We want you to be happy with Project Brain Pro. This policy explains how refunds work depending on how you purchased your subscription.

1. Desktop App (Windows) — Paddle

Purchases made through our desktop app are processed by Paddle.com, our Merchant of Record. Paddle handles all refund requests for desktop subscriptions.

• Within 14 days of purchase: You are entitled to a full refund. Contact us at avenorsupport@gmail.com with your order details.
• After 14 days: Refunds are considered on a case-by-case basis.
• Renewals: If you forgot to cancel before a renewal charge, contact us within 7 days for a refund.

You can also contact Paddle directly at paddle.com.

2. iOS App — Apple In-App Purchase

Subscriptions purchased through the iOS App Store are managed by Apple. To request a refund, visit reportaproblem.apple.com.

3. How to Request a Refund

For desktop (Paddle) refunds, email us at avenorsupport@gmail.com with your order ID and reason. We aim to respond within 1–2 business days.

4. Cancellations

You can cancel your subscription at any time. Cancellation stops future charges. You retain Pro access until the end of the paid period.

5. Contact

Questions? Reach us at: avenorsupport@gmail.com